Privacy Policy

Privacy Policy

Introduction

Welcome to https://couples-therapy-gilbert.couplesresilience.com (hereafter referred to as “Couples Therapy Gilbert,” “we,” or “our”). We are dedicated to maintaining a secure and private environment for all our users. This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal data in accordance with various international privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party services, platforms, applications, or websites linked from our site, as they have their own privacy policies that govern the use of your information. We encourage you to review these policies before engaging with any such external entities.

Processing Activities

This Privacy Policy guides how we interact and process your data when:

  • You register an account on our platform and use its features as an authorized user.
  • You visit our websites, access content, or engage with our online services.
  • You choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data, including:

  • Account Information: Details related to your user account, including username, email address, and password hashes.
  • Payment Information: Transaction details, payment method information, and billing addresses required for purchasing our services or products.
  • Financial Information: Data associated with your financial activities on our platform, such as transaction history.
  • Purchase Information: Records of your purchases, order history, and product preferences.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs, to deliver personalized content and ads.
  • Location Data: Your geographical location data, provided when you use our services while enabled on your device.
  • Feedback: Any comments, reviews, or responses you share with our team or through user surveys.
  • Social Media Information: Data from social media platforms when you interact with us through these channels.
  • Product Information: Details about products you view, purchase, or express interest in on our site.

We collect this data through multiple sources:

  • User input forms and registration processes.
  • Automated tracking technologies, including cookies, tags, and pixels.
  • Third-party services that provide us with aggregated or de-identified data for marketing or analytics purposes.

Cookies

We use cookies to enhance your experience on our website and for analytical and advertising purposes:

  • Strictly Necessary Cookies: Ensure the basic functions of our website, such as enabling secure log-ins.
  • Preference Cookies: Remember user preferences, language settings, and ad choices.
  • Analytics Cookies: Track website usage and performance to provide insights for improvement.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device. For more information about cookies, including how to delete them, visit All About Cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, we securely delete or anonymize your data. The retention periods vary depending on the type of data and the legal obligations applicable to us.

Your Rights (Depending on Your Location)

We respect your privacy rights, and if you are located in a jurisdiction where such rights apply, you may have the following:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections or amendments to incomplete or inaccurate data.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal data in certain circumstances.
  • Restriction: Limit the use or processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.
  • Objection: Object to the processing of your data for marketing or profiling purposes.
  • Non-Discrimination: Be free from discriminatory practices based on your exercise of privacy rights.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer at the address provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Us

For any inquiries, data-related requests, or if you have any concerns regarding our Privacy Policy, please contact us:

  • Email: [email protected]
  • Postal Address: Couples Therapy Gilbert, [Address], [City, State, ZIP Code]

We value your trust in providing us with your personal data, and we are committed to maintaining a transparent and secure privacy policy.